Refund Policy

Eligibility for new merchandise

A request may be opened within 30 days after delivery. New and unused merchandise in its original condition can qualify when the customer changes their mind or selects the wrong item. Damage, a defect, an incorrect shipment, missing contents, or a meaningful mismatch with the listing can also be reported. Mandatory consumer protections continue to apply.

Begin with a review

Email holmanfleming8486341@gmail.com with the order number, checkout email, reason, and product details. Images or video should accompany a quality or fulfillment problem. Do not mail a return until it is approved and the correct return destination and instructions are confirmed; the store’s correspondence address is not automatically that destination.

Mailing and replacement options

Eligible returns are mailed using the free prepaid label placed in the package. If the label is unavailable, contact us for assistance. Approval is still required before using it. No restocking fee is charged. We accept eligible exchange requests, with fulfillment depending on the review and replacement stock.

From approval to the original payment method

Following inspection and refund approval, we process or initiate the credit within 10 days. The bank, card issuer, or other payment provider controls any additional posting time.