FAQ

What are the two shipping stages?

Authorized orders are normally prepared in 1–2 business days. After dispatch, estimated carrier transit is 4–6 business days. More detail is in the Shipping Policy.

Are non-defective returns accepted?

They can be. A qualifying new, unused product in its original condition may be requested for return after a preference change or incorrect selection. The request must start within 30 days after delivery.

What if the order is damaged or incorrect?

Report defects, damage, wrong goods, missing items, or a significant description mismatch and include useful images. These requests also use the 30-day-after-delivery window, without limiting non-excludable rights.

Can I exchange an item?

Yes, eligible exchange requests are reviewed and completed when the needed replacement is available.

How does return postage work?

A free prepaid label is packed with the order for an eligible mailed return. Contact us if it is missing, and wait for approval and the confirmed directions before sending the item. We do not charge a restocking fee.

When is an approved refund initiated?

It is processed or started to the original payment method within 10 days after approval. The payment provider can require more time to post it.

Where should I ask another question?

Open Contact Us. Please keep full card credentials, passwords, and verification codes out of ordinary email.